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Black Collegian Career Center
Mastering The On-Site Interview
by Aaron Wyche
Individuals invited to an on-site interview already possess and have been
screened for the basic educational and work experience required for a job.
During this interview, candidates face intense scrutiny, probing questions,
and employers who are afraid to make mistakes. As a result, a truth about
the on-site interview is that the job does not just go to the person with
the most experience and skill, rather the person who is also the most
prepared for the meeting and convinces the employer that he/she is the best
person for the position.
Another truth about interviewing is that with many companies, most
candidates are eliminated within the first five minutes. Sure the actual
interview will last a lot longer than that, but there are several factors
that if
neglected, will seriously jeopardize your candidacy for the position you
seek.
During that first five minutes, an interviewer may make many critical
observations about
your presentation—appearance, grooming, handshake, presence, eye contact,
articulation, and most importantly, your personality. Notice that nothing
was mentioned about your coursework, GPA, or work experience. Those factors
got you to the interview. It is the mastery of soft factors that will take
you to the next level.
Impressions formed during the first five minutes of the interview are
seldom changed during the next 30 to 60 minutes—therefore the maxim,
"you never get a second chance to make a first impression" is well
worth repeating. Let's hit some detailed steps to the on-site interviewing
process to give you the competitive edge with this critical stage of the
interview and beyond.
Appearance
Appearance is the first detail you communicate during the interview.
Before you have a chance to speak, how you dress is called to the
interviewer's attention and a conclusion is made about your competence. Many
people object to having their capabilities evaluated on the basis of their
appearance, but instead of debating the merit of such behavior, it is best
to use it to your advantage.
Perhaps the best approach is to invest in a conservative business suit. A
suit always looks professional and shows that you are serious about finding
a job. Your suit should be well tailored and dark in color—preferably
black, gray, or navy blue. In addition, your clothes should be ironed and
spotless, shoes polished—with a belt to match; cologne, perfume, and
make-up should be used in moderation, facial hair and fingernails need to be
well manicured, and jewelry should be left at home. Feeling comfortable is
just as important as looking professional. If you are constantly shifting
because your clothes are either too tight or loose, your body language may
communicate a less than positive message.
It is also important to invest in a quality, all-weather coat and large
umbrella. This is especially important when traveling from one region of the
country to another. Unfavorable weather should not prevent you from arriving
at your destination looking your best. Additionally, make sure you are
equipped with the bare essentials. Bring extra copies of your resume and any
paperwork you may have forwarded to the employer; the names and contact
information of references, an updated college transcript, a copy of your
best writing sample, plus a portfolio and non-plastic pen. Going to an
interview without these items is like a soldier going to battle without his
or her gun.
Arrival
Arrival to the interview on time, preferably 15 minutes before scheduled,
is critical for interview success. The extra 15 minutes will give you time
to gather your thoughts and refresh yourself in a nearby restroom. Whether
you're unfamiliar with the location, can't find parking, caught up in
traffic, or delayed for any other reason, arriving late to an interview is
equivalent to tripping over the first hurdle in a race—you've basically
lost before you even got started.
If driving, prior to the interview, map out your travel route and perform
a dry run. This decreases your chances of getting lost, and gives you an
idea of the traffic patterns during the hours preceding your visit. The day
of the interview, leave even earlier than you did during your dry run to
compensate for any unexpected delays. If the site is not local, secure a
hotel room close to your destination the evening before your interview, if
possible. It is important to arrive early, but equally important to arrive
well rested.
Greeting
Upon arrival to the office, introduce yourself to the receptionist and
give the name of the person you are scheduled to see. It is important to be
courteous to this person, in addition to everyone else you meet. Employers
are known to solicit or consider the reactions of such employees prior to
making a final decision on your candidacy.
If you are in the reception area for a while, keep your hands exposed to
keep them from getting clammy. When the interviewer does arrive, stand to
your full height before taking a step, look alert, extend your hand, look
them straight in the eyes and offer a greeting. Make sure your handshake is
firm, but not crushing. Don't worry if your hands are a little damp, most
interviewers understand that this may not be an easy moment for you. If the
interviewer strikes up a conversation en route to their office keep the
conversation positive. For instance, it's a poor idea to comment on how bad
the weather or traffic may be. You may prompt the interviewer to think—at
least subconsciously, that you are a negative person or that you secretly
wish you were someplace else.
Willie French, manager of Diversity Recruiting for Verizon, adds,
"People tend to want to be associated with positive people. That
quality should be incorporated into your responses, comments, and
interaction with the interviewer."
Non-Verbal Communication
Research has shown that we send 55 percent of our messages through body
language, 38 percent through tone of voice, and only 7 percent through
words. We conduct the majority of our face-to-face communication through eye
contact, posture, gestures, expressions, and tone of voice. If you neglect
the power of non-verbal communication you greatly diminish your chances of
interviewing success.
Many employers hire people they like and believe will interact well on an
interpersonal basis. Therefore, you should communicate that you are a likable
candidate by engaging in the following non-verbal behaviors:
- Sit with a very slight, almost
imperceptible forward lean towards the interviewer to communicate your
interest in what the interviewer is saying.
- Make eye contact frequently to
establish better rapport and covey trustworthiness and confidence; but don't
overdo it. Staring at the interviewer without pause will not make their day.
- A moderate amount of smiling will
reinforce a positive image; too much and you may not be taken seriously.
- Convey interest and enthusiasm
through your vocal inflections and tone of voice.
- And never interrupt the interviewer
while he or she is talking. Listening is a learned skill that is wise to
practice prior to the interview.
Know the Client
Now that you're seated before the interviewer, and have survived the
first five minutes, it's time to discuss why you are the best candidate for
the position. Demonstrating knowledge about the employer and position you
are interviewing for is perhaps the best way to communicate this. Learn as
much as you can about the company beforehand. Know its products and
services, profit margin, major competitors, history, or anything else you
can think of.
It is even more important to demonstrate your knowledge of the position
you're interviewing for. Obtain a copy of the job description from your
campus placement office or via the Internet, and research the role prior to
the interview. This will help you identify which skills are most important
to the job, empowering you to better tailor your answers to highlight how
your experiences relate to the position. Research will also help you
determine whether the position complements your goals and interests.
Know Thyself
Another key to interviewing success is self-knowledge. Before the
interview, analyze your strengths and weaknesses to determine exactly what
you want and do not want to communicate. Prepare "short stories"
about yourself that highlight your experience and exemplify traits
employers most value. Evaluate questionable areas in your record—employment
gaps, lack of experience, and low grades—and be prepared to offer a
strong case for those blemishes. It is important to be able to discuss in
detail not just your experiences, but the lessons learned, results gained,
and the challenges overcome.
Sam Knowles, manager of National Recruitment with Verizon, says,
"The most impressive candidates are able to discuss their background
and how it relates to the position. Instead of stumbling through a
disjointed litany of resume sound-bites, they are concise and to the
point, and able to paint a vivid picture on the extent of their
experience."
French adds, "Self-knowledge empowers you to provide the
interviewer with examples of proven accomplishments and how you changed a
potentially negative situation into a positive one, which is the type of
can-do attitude that employers seek. This will also eliminate the
possibility of being viewed as cocky or overconfident because you're
backing up your talk with measurable results."
Overall, self-knowledge will help you articulate your strengths, and
prevent you from volunteering negative information about yourself without
the necessary positive spin.
The Close
What you do in closing the interview is just as important as what you do
before and during. When an interviewer asks, "do you have any
questions?" never answer with a "no!" How can you make one of
the most important decisions in your life—accepting a job offer—without
knowing more? Even if you are sold on the position and have a clear
understanding of the responsibilities, if you don't ask the interviewer
questions, he or she may assume you're not interested in the position.
Knowles of Verizon adds, "Good questions elicit positive responses
from the employer and demonstrate your interest in and knowledge of the
organization. It also indicates that you have an interest in the opportunity
and hunger for more knowledge to assist with your decision if offered a
position."
As you leave, try to maintain the same level of enthusiasm, interest, and
sincerity you brought to the interview. You should thank the interviewer for
having taken the time to speak with you, express interest in the job, ask
what the next steps are, and write a thank-you letter within 48 hours after
the interview. This last simple courtesy reminds the interviewer of your
visit, and may spur a reconsideration of your candidacy if it was in
question. If you do not hear a reply from the interviewer in a timely
fashion, it is perfectly acceptable for you to call him or her in follow-up.
As effective as this standard approach may be, surprisingly, many people
neglect it.
Final Truth
The secret to on-site interviewing success is not locked in a vault secure
enough to trip the cleverest thief—rather; it's a mix of confidence,
practice, and most importantly, preparation. Take your career into your own
hands. Prepare for the interview as you would a final exam. Like your final,
the interview is a test, and your success will be a direct reflection of how
well you have prepared for it.
Aaron Wyche is the senior partner for Hire@Dime, staffing and
career consultation services.
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