Industry Report: Financial Services
Change Is Flowing in the Financial Services Industry
by Tony Chapelle
At a glittering luncheon in the nation's capital last year, a veteran
warrior rallied a roomful of Black America's brightest (and richest) young
executives. Andrew Young was a U.S. ambassador, a congressman, the mayor
of Atlanta. But he's still clearly a product of the Civil Rights demonstrations
where he risked his life with Dr. Martin Luther King.
Young told the National Association of Securities Professionals, "I
want to be with you because you are [today's] Civil Rights Movement."
He explained that after his generation had struggled to desegregate accommodations,
schools, and other aspects of American life, "now we're trying to
integrate the money. You're at the forefront of the movement for equality."
If you're interested in the world of investments, banking, insurance
or other financial services, you indeed can make a difference. But know
what the industry is about. These days, the business is undergoing more
upheavals than a rookie cruise ship passenger. Banks are shutting traditional
branches, supplanting them with automatic teller machines in supermarkets.
Wall Street investment houses and investors lost a trillion dollars in
the bond crash of 1994; although the market came roaring back to profitability
in 1995, there's only a trickle of the public finance deals for which African-American
investment bankers were once hired in droves.
On the plus side, African-Americans in financial services can't help
but benefit from the unprecedented amount of wealth that the World War
II-era population will leave to Baby Boomers--eight to ten trillion dollars--in
the next 10 years. Much of that comes from our communities. "Minorities
generate over $600 billion a year in spending power. That's a lot of money,"
emphasizes the human resources director for Phoenix Home Life Insurance
Company, Fredrica Gray. "So companies that want to stay ahead of the
game realize they benefit enormously from hiring African Americans, Hispanics,
and other so-called minority groups."
Insurance
That's why Phoenix Home Life, based in Enfield, Connecticut, recently
wooed a 20- year insurance veteran from The Travelers Group to spearhead
more minority hirings. "In the past, [White insurers] left these customers
alone," says Frank J. Smith, who now heads up emerging markets development
at Phoenix Home Life. "The Black, so- called 'debit' companies had
agents who went around door-to-door to collect from you. That's how we
got our insurance. It was primarily for burials. But today, African-Americans
prepare for retirement and investing, too. And [now] everybody wants us."
Insurance is a commission business. Trainees earn living allowances
for three to six months. After that, they're expected to begin fending
for themselves by "building a book," which means signing up customers.
By this point, they're placed on a part- commission, part-allowance basis.
The company might keep this arrangement for two to three years. After that,
the salesperson will earn only commissions.
According to the Occupational Outlook Handbook 1994-1995 (U.S. Bureau
of Labor Statistics; Washington, D.C.), there were 415,000 insurance agents
and brokers in 1992. About a third of the agents and brokers were self-employed.
Another 100,000 insurance professionals work as underwriters, deciding
whether applicants are acceptable risks. They make $25,000 to $28,000 to
start and can get up to $61,000 if they become managers.
Wall Street-type Securities
African-Americans make up less than six percent of the people who work
in the securities business. "We have relatively few minorities and
women applying," says Andrew Upton, a White manager who oversees diversity
and Affirmative Action as well as employee relations for Prudential Securities
in New York. But he and affirmative action officers from nine other Wall
Street houses and banks now meet every three months to discuss how to increase
their minority numbers. A group of 100 African-American employees at Prudential
known as Minority Interchange, as well as two in-house employee groups
at Merrill Lynch with about 500 members, are helping facilitate training
and promotions for professionals at those firms.
As in the insurance business, the crying need in securities is always
for retail salespeople (or "stockbrokers," as they no longer
like to be called). For example, Prudential, the fifth largest firm on
Wall Street, hires about 1,000 new broker trainees a year. These usually
aren't college grads, says Upton, because good brokers need to know more
potential customers than average 22-year-olds have at their disposal.
Trainees spend long hours flogging the phones making "cold calls,"
unsolicited phone calls in which they offer to sell their services to possible
customers. The other time is taken up with studying for the necessary Series
7 exam. All registered securities representatives must have this license.
"Brokers need sales experience," says Upton. "It's an
ego-challenging occupation. You have to get used to getting hung up on,
and being rejected." Casualties for this profession are high. Sixty
percent of those who begin the two-year training program at Prudential
drop out. That's a fairly typical failure rate. To begin, you'll start
near minimum wage for three months, then move up to a guaranteed base pay
plus a commission of between 20 percent to 35 percent on your sales.
Other doors to Wall Street careers include positions for research analysts,
who start at $25,000 to $30,000 and can easily go up through the low six
figures. Analysts look at the financial statements of companies whose stock
is publicly-traded. Based upon their findings they then make recommendations
about whether their big customers should buy more of that stock since it's
likely to go up in value, or whether to sell it off because it will probably
go down.
Or you could pursue an investment banking function. If you were in public
finance, you'd help a government agency raise money, perhaps to pay to
build a school or a stadium. If you were in corporate finance, you could
help companies sell their stocks or bonds to the public in exchange for
giving customers a piece of ownership or an I.O.U.
But as a professor once said, "The person who knows 'how' will
always have a job. The person who knows 'why' will always be his boss."
John Utendahl turned that axiom on its ear. He went in search of a "why
not." In 1992, after spending 12 years trading securities, he started
an investment bank with backing from his previous employer, Merrill Lynch.
Utendahl had spotted the trend toward more clients using minority brokerage
firms because of affirmative action. But almost all of those emerging firms
were involved in public finance, raising bonds for local or state governments.
Utendahl, however, asked himself why not ramp up a shop that would specialize
in corporate bonds and other so- called taxable securities.
Utendahl Capital Partners, L.P., has since become one of the leading
African- American investment banks in this area. In three-and-a-half years,
it's participated in 400 deals by putting together or selling $180 billion
in mortgage-backed bonds, preferred stocks, etc. And Utendahl also operates
a company that currently invests about $150 million for mostly institutional
customers.
As prosperous as he's become through independence, Utendahl nevertheless
recommends that college grads do a stint with an investment employer before
trying to set up shop. Indeed, he worked at a bank, but opted to return
to school to earn his MBA after he was dazzled by the sight of the frenetic,
football field-sized trading floor at Salomon Brothers in New York City.
Upon graduation from Columbia University's B-school, he jokes that he had
a "high class problem," a number of investment banks, commercial
banks, and accounting firms vying to hire him.
One of the most potent tools an applicant can add to his or her resume
is an internship. The ideal situation is to work one or two summers while
you're an undergrad or between your first and second years in grad school.
But don't let lack of an internship hold you back. Sam Austin III didn't.
Austin couldn't intern between working on his MBA at Boston University.
Yet when the Stock Market Crash of 1987 slammed Wall Street, he put an
intense networking campaign into gear. He says he read magazines, including
THE BLACK COLLEGIAN, which reported about African Americans who worked
in the business. By the time November of his last year rolled around, he
began calling them as well as some of his school's alumni on Wall Street.
"I'd take the train down there, at my own expense, and I'd meet them
and ask them about their jobs. The idea was to a get people to talk about
themselves," Austin says. "A lot of college students may feel
intimidated about calling someone they don't know to ask for help in getting
a job. But I had to."
Meanwhile, he dug hard into the books and loaded up on practical courses
that exposed him to a general finance background. Austin took mergers and
acquisitions, bond trading, commercial lending, global custody, and investment
research. "That was a good substitute for not having worked a summer
interning." Among other benefits, specific coursework allows you to
pick up the lingo necessary for the field.
By graduation, Austin was choosing among three job offers, while fellow
classmates were happy with one. Today, he's at Banker's Trust in New York
managing and marketing part of an $84 billion portfolio for institutional
customers such as pension funds. He also heads up the New York chapter
of the African-American trade group for investment executives, the National
Association of Securities Professionals.
He says that MBA students from top business schools should find Wall
Street firms willing to pay $65,000 a year for their services.
We asked Austin for some of his most Machiavellian advice after eight
tough years of navigating the career climb. "The only rule of thumb
is that no one is managing your career but you," he offered. "Gain
the skills you need, and gain the client contacts you need. Develop into
what you want to be. Don't fit into a mold."
Banking
Banks are no longer the stuffed shirt, quiet-as-libraries institutions
from your grandparents' era. (In the 1940's, and '50s, my grandmother,
who lived on a farm, used to get dressed up and put on white gloves when
she did her banking.) Today, it's fair to say that banks are everywhere,
including in your home.
One barometer of this change is the epidemic of mergers that are taking
place. According to Deloitte & Touche, by the year 2000, there may
be as few as 50 major bank companies. At press time, Wells Fargo &
Co., for instance, was circling over First Interstate Bancorp to pull the
biggest hostile takeover in U.S. history. But Wells Fargo's strategy was
not to keep open First Interstate's additional 457 branches in California.
Instead, the company that made stagecoaches famous hoped to close down
most of those offices, and even offered discount fees to customers who
quit doing person-to-teller transactions.
ATM banking centers, supermarket mini-branches, at-home online computing,
even bank debit cards-this is some of what banking has moved to. But the
downsizing will also create more independent community-based banks. Thus,
there'll be jobs around, but "I doubt you'll make the kind of big
money that you make in the bigger banks right now," says Sheila Crawford.
She's president of the National Association of Urban Bankers, a minority
membership organization with 3,000 members in 51 cities.
Hot jobs? You name it: commercial lending (although few Blacks hold
these positions), marketing, sales, client services. And as more banks
blur the line between banking and the securities business, bankers can
become more like stockbrokers. They're now going after "fee-based"
lines of business such as selling mutual funds, and other securities investments.
What's not hot are staff support areas--human resources and accounting.
When banks merge, these jobs become redundant. You'll be among the first
to be let go.
Crawford is naturally attuned to the computerization that's rocketing
banking to the outer limits. In her own career, she's senior vice president
and systems manager for The Boston Company, a subsidiary of the Mellon
Bank Corporation. "Even bank CEO's have to understand and apply technology,"
she observes. Take classes, read industry publications, keep up with where
the industry and its machinery is going.
Right-out-of-college applicants should expect to earn from the upper
20s to the low 30s. The hot jobs mentioned before can eventually pay into
the six figures.
What About Now? What About School?
So how do you get into the world of high finance from where you're sitting
now? We gave the assignment of answering that question to Dr. Billy Thornton,
director of Clark Atlanta University's Academy of Finance. The Academy
is a program within CAU's School of Business. With his PhD from Harvard
in economics, Dr. Thornton not only teaches, but consults investments businessmen
on training employees, and improving profits. Here's his recipe for the
perfect finance course load: -Basic Math course -Basic Computer Science
course -A minimum of two Accounting courses (Principles, Managerial) -Two
Corporate Finance courses -Two Financial Statements Analysis courses -(Optional)
Courses in Personal Finance, Financial Institutions, International Finance
Dr. Thornton is big on internships if they're structured by defined
objectives. Always ask to see whether the employer has any. It's nice when
you're paid. But that's not the priority.
And Dr. Thornton advises you to join the student chapter of one or more
professional organizations. For starters, there are often an African-American
and a majority trade group for the same profession.
For information about the National Association of Securities Professionals,
its internships, or its big mid-year conference in June, contact Executive
Director Dr. Teri Doke, 202-434-4535.
The National Association of Urban Bankers (NAUB) sponsors scholarships
for students heading for banking careers. If there's a chapter in your
city, you're eligible to compete. (Graduate school students need to NAUB
members to apply.) Contact executive director Debbie A. Smith, 301-589-2141,
for details and information about NAUB. This year's national conference
will be held in Houston during the first week in June.
Tony Chapelle is a freelance writer in New York.
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